Frequently Asked Questions
Everything you need to know about transforming your living space with FantasMall.
What is the typical delivery time for furniture and decor?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-10 business days depending on your location, while larger furniture items requiring freight may take 2-3 weeks.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for an additional fee on select furniture items. This includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
At FantasMall, we prioritize sustainability. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.